We are committed to long-term partnerships. Our B2B warranty policy is transparent, fair, and designed to protect your investment.
Standardized handling for international wholesale claims
Strict QC based on AQL 2.5 standards. We provide 1:1 Replacement or Credit for any functional defects found upon arrival.
We include 1-2% Free Spare Parts in every container to cover minor transit breakage. For major damage, we claim insurance and compensate you.
Time is money. Our support team acknowledges all tickets within 24 hours and provides a preliminary solution within 3 business days.
Sourcing from China shouldn't be a gamble. At Haoxuan Crafts, we understand that product consistency is key to your brand's reputation. Whether you are ordering Custom OEM Party Hats or Wholesale Plastic Skeletons, our after-sales policy is designed to minimize your risk.
Fill out the form below with your PO Number and clear photos of the issue.
Our engineers review the defect to determine the root cause (Production vs. Shipping).
We agree on a solution: Refund, Deduction from next order, or Express Replacement.
Case closed and corrective actions implemented for future batches.
Please provide as much detail as possible to help us assist you faster.