Based on B2B international trade standards, we are committed to providing fair and transparent after-sales support to our partners.
This policy applies to all bulk orders purchased directly from Haoxuan Crafts. As a B2B manufacturer, our standard addresses the following core issues:
Custom products (items with your brand Logo, specific colorways, or custom molds) are manufactured exclusively for you and cannot be resold.
Therefore, custom products are strictly non-returnable. We strongly recommend confirming the Pre-production Sample (PPS) as the final acceptance standard before mass production begins.
We understand that international shipping poses risks. To mitigate this, we typically include 1% - 2% free spare parts (e.g., extra buttons, hat brims) with your shipment to offset minor transit breakage.
If breakage exceeds the provided spares, please submit photo/video evidence within 15 business days of receipt. We can either send replacements in your next order or issue a credit note for the damaged portion.
Take clear photos of defects and carton labels.
Email info@haoxuancrafts.com with your PO Number.
Our team will review your claim within 3 business days.
Confirm the credit or replacement plan.
In global B2B trade, physically returning goods to China is often impractical due to high shipping costs and customs duties. Therefore, Haoxuan Crafts adopts a "Replacement or Refund" approach rather than a "Return" policy. This ensures you are compensated for any defective goods without the hassle of reverse logistics.
Our Quality Control team adheres to AQL 2.5/4.0 Standards during production. However, should an issue arise, our priority is to resolve it quickly to minimize disruption to your business. For any disputes, we are open to third-party inspections.
Have a specific concern? Visit our Support Center to submit a ticket directly.