We see every complaint as an opportunity to improve. Your honest feedback helps us build a stronger supply chain for everyone.
We treat every piece of feedback seriously. No issue is too small to be ignored by our management team.
This channel connects directly to our Customer Success Manager. You will receive a personal reply within 1 business day.
We don't just apologize; we act. Every valid complaint triggers an internal corrective action report (CAR).
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Help us serve you better. All submissions are confidential.
At Haoxuan Crafts, we believe that Customer Feedback is the cornerstone of Continuous Improvement. Whether it's a suggestion for a new Halloween prop design or a critique of our packaging method, your input directly influences our production standards.
We adhere to ISO 9001 quality management principles, which means every valid complaint is treated as an opportunity to refine our Standard Operating Procedures (SOPs). By maintaining an open channel for B2B Partner Feedback, we ensure that our manufacturing services evolve to meet the changing needs of the global market.